Community Outreach Worker

  • Wage: $17.00 – $18.89
  • Full Time: 35 hours / week
  • Expires: until position is filled


Key Responsibilities

  • Through empathetic care and with a non-judgemental approach conducts initial intake assessments (including evaluation of client/family and financials), determining immediate and ongoing needs and supports in accordance with policy
  • Provides emergency assistance services (i.e. food, clothing, etc.) in accordance with policy
  • Provides ongoing support to clients and families as needed
  • Through exercising empathetic care, assists individuals to determine an appropriate and mutually agreed upon goal process; facilitates effective problem-solving behaviours of the client/family
  • Provides spiritual guidance when appropriate and uses opportunities to pray with and share the Gospel of Jesus Christ with clients/families
  • Encourages clients/families to participate in programs and services offered by our Community Ministries as well as our Church
  • Maintains confidentiality and keeps accurate client files and statistical records in the Link2Feed database
  • May provide budgeting guidance for clients
  • Assists in the organization, maintenance, general cleanliness, and COVID protocols of the Community Ministries Office and The Salvation Army building.
  • Receives (and/or declines) and sorts/organizes non-monetary donations
  • Works under the direction of the Community Ministries Supervisor and Corps Officers
  • Networks and refers to The Salvation Army, government and community social service providers to coordinate resources for the benefit of clients and program, when necessary
  • May help develop and will conduct programs for clients/families, as appropriate
  • Helps with the coordination and organization of seasonal or special programs such as; Christmas Hampers, Community Programs / Events, Food Drives, Back to School, Camps and Community Dinners
  • May direct and supervise volunteers, which include orientation to programs and training
  • May be responsible for cash management
  • Extensive knowledge and proficiency with MS Office programs, Database inputting and general office equipment
  • May deal with clients who are have complex emotional issues.
  • Donation pick ups
  • Drive EDS Vehicle (Food Truck) as required
  • Performs other duties as required


Qualifications & Experience

  • Minimum Education: Diploma or Certificate in Social/Human Services from a recognized University/College
  • Minimum 2 years related experience working with vulnerable populations; addictions, mental health challenges, poverty, seniors, homelessness, unemployed, and persons with persistent multiple-barriers.
  • Current FOODSAFE LEVEL 1
  • Current Certification in First Aid/CPR
  • Valid BC Drivers License
  • Assets – Nonviolent Crisis Intervention, Effective communication 101, WHMIS


Work Environment

  • Physically able to lift up to 50 lbs
  • Performance of the job requires a frequent amount of loading/unloading trucks, handing out hampers, receiving/sorting out donated or purchased goods, and computer work
  • Performance of the job requires attentive listening (empathy to clients/volunteers), and attention to detail when entering data/computer work.
  • The incumbent could need to work under the following disagreeable conditions:
    • Temperature variations when out in the CRU
    • Cramped working areas
    • Work-related stress
    • Dealing with angry and/or abusive clients
  • The incumbent could be exposed to the risk of minor harm, injury or illness due to:
    • Physical and verbal attacks by others
    • Exposure to infectious diseases
    • Exposure to chemicals (e.g. cleaning)
    • Moving objects
    • Sharp objects
    • Risk of back strain


  • This position includes a comprehensive benefits package including medical and dental, sick leave benefits; Employer contributed RRSPs as well as matching, professional development opportunities etc.


Interested Applicants are encouraged to submit a cover letter and resume via email, with the subject line of “Community Outreach Worker” to Captain Kelly Fifield, Corps Officer


The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.